Victory Hobbies & Toys we understand the importance of your purchase. We are committed to providing you with top-tier products and exceptional customer service. However, we also recognize that there may be occasions when you need to initiate a return. This detailed return policy outlines the guidelines and procedures for returning goods. hobbies@victory.co.za
Eligibility for Returns
You may return a product if you meet the following criteria:
The product is in its original packaging with all tags and labels intact.
The return is initiated within 7 days from the date of purchase.
Consumables for example glue, paints and fuel may not returned.
To complete your return, we require a receipt or proof of purchase. Goods need to be returned to Victory Hobbies & Toys, Frederika Village, 658 Frederika street, Gezina, 0084 only.
There are certain situations where only partial refunds are granted (if applicable)
The product must not show any signs of misuse, negligence, or tampering.
Please take note that you need to make sure that you have GIT cover as you take responsibility for the goods once it leaves our shop. No liabilities on any signed P.O.D.’s. Claims related to damages and short supply must be made to your courier company. Victory Hobbies & Toys will endeavour to assist where possible. Signed P.O.D.’s are proof of acceptance of quantity and condition.
Victory Hobbies & Toys may provide return labels for your convenience (goods to be handled by our couriers); the cost of the return label may be deducted from your refund.
Special imports
Please note, items specifically ordered for a customer, from our local or international suppliers cannot be considered for return by Victory Hobbies & Toys. Goods will only be ordered once full payment were received (in some cases, terms can be agreed upon, but the amount agreed on will not be refundable.
If you need to cancel an order, please contact us as soon as possible.
Cancellations are subject to the order’s processing status
Return Shipping
You are responsible for the cost of return shipping.
We recommend using a trackable shipping service and ensuring your package, as we cannot guarantee that we will receive your returned item. Without insurance the courier company will not pay out any losses occurred.
Inspection and Approval
Once we receive your returned item, it will undergo an inspection to ensure it meets the eligibility criteria. If a faulty unit need to be replaced, the new product will be shipped as soon as the faulty unit has been returned. Please bear in mind that replacement units might not always be in stock, but we endeavour to fulfil the replacement as a matter of urgency.
If the item is approved, we will process your return within 7 business days.
If the item does not meet our return criteria, we will contact you to discuss the issue and return options.
Refunds
You will receive an email notification once your refund has been processed.
Please allow 4-5 business days for the refund to appear in your account, as processing times may vary depending on your payment provider.
Warranty and Defective Items
If you receive a defective product, please contact us immediately. Some suppliers allow only 5 days to notify a product which is dead on arrival or does not work according to specification.
Products covered by a manufacturer’s warranty may be subject to the manufacturer’s warranty policy.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Changes to this Policy
Victory Hobbies & Toys reserves the right to update and modify this return policy at any time. Any changes will be posted on our website.
By making a purchase with us, you agree to abide by this return policy.
This return policy was last updated on 08/05/2024
Thank you for shopping with Victory Hobbies & Toys. We appreciate your business and aim to provide you with a positive shopping experience.